“According to the Customers 2020 report, customer experience has overtaken price and product as the key brand differentiator. To put it simply — the future of business success relies on providing superior customer service.”
So, how can you improve in the customer service department to delight your customers? Here are a few key points to consider:
1) Explore new channels. In today’s tech-heavy world, people are researching and exploring before speaking with a sales professional and making a purchasing decision. More and more people using channels like web, social media, and mobile to research; it’s important for you as a sales associate to understand where your customers are looking for information and provide the insights they need in the research process.
2) Speak to your customers’ pain points. Customers want their problems and needs to be addressed. Make sure that you understand the issues your customers’ face and take steps to try to solve those problems. As the expert, you have the potential to delight and inform your customers.
3) Get your team involved. Make sure that you have the right team on your side to help you service your customers. You won’t always be the point of contact for your customers, so having the right team makes all the difference.
These are just a few points to consider that will take your customer service to the next level. Read more from Salesforce.
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